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Technical Services Representative

CarbonCure Technologies Inc.
Location: Western USA
Reports To
the Director of Technical Services

Company Description

CarbonCure Technologies is an award-winning Canadian clean technology company leading a global mission to reduce the carbon footprint of the built environment. CarbonCure is striving to achieve 500 megatonnes of annual carbon dioxide (CO₂) emissions reductions through the standardization of CO₂ utilization in concrete production. Our CO₂ mineralization technology is proudly manufactured in Halifax, Nova Scotia. CarbonCure was named the Cleantech Group Global 100’s Top North American Company in 2020 and is a finalist in the global NRG COSIA Carbon XPRIZE competition.

Summary

Position: Full Time; Permanent

Under the direction of the Director of Technical Services, the Technical Services Representative works primarily in support of the Technical Services Engineers to provide equipment installation support, customer service and testing support. 

The objective of the role is to contribute to the overall success of new and existing customers. The Technical Representative will work closely with Technical Services Manager to ensure seamless integration of the technology in ready mix concrete plants across North America. CarbonCure is seeking Representatives who possess both interpersonal and technical skills however, the scope of this role is heavily customer service based and applicants with demonstrated technical sales and customer service backgrounds will be prioritized. Training opportunities on technical standards and equipment installation will be provided. Overall, CarbonCure is looking for someone that will be fully invested in customer success as a professional mandate. 

In addition, the Technical Services Representative is also responsible to contribute to a safe work environment at customer sites by following the required internal and external compliance programs.

Prerequisites

The Technical Services Representative must be able to:

  • Provide excellent customer support and develop strong, trust-based relationships with clients
  • Actively listen and effectively problem solve
  • Communicate effectively and professionally both verbally and in writing; a strong telephone presence is required
  • Learn and efficiently use internal Customer Relationship Management (CRM) database software programs, primarily Salesforce.com
  • Utilize MS Office Suite to type, edit, format, and revise documentation and analyze customer data using excel
  • Handle sensitive customer data and trade secrets with discretion and integrity
  • Use hand tools, such as ratchets, wrenches, screwdrivers, pliers, multi-meters, etc.
  • Comfortable completing minor wiring, troubleshooting with remote support
  • Demonstrate attention to detail to ensure accuracy of information
  • Prioritize and manage time effectively

 

Required Qualifications:

  • Three (3) to five (5) years of experience in a similar role
  • Demonstrated excellence in customer support, service and relationship development, including personal and professional references
  • Background in the construction, admixtures, civil engineering, cement and concrete industry considered a strong asset
  • An undergraduate degree or diploma in civil engineering or civil engineering technology considered an asset
  • Driver’s License and clear driving record
  • Passport and legal ability to travel internationally within Canada and the USA

Position Description

The Technical Services Representative must be able to:

  • Provide excellent customer support and develop strong, trust-based relationships with clients
  • Actively listen and effectively problem solve
  • Communicate effectively and professionally both verbally and in writing; a strong telephone presence is required
  • Learn and efficiently use internal Customer Relationship Management (CRM) database software programs, primarily Salesforce.com
  • Utilize MS Office Suite to type, edit, format, and revise documentation and analyze customer data using Excel
  • Handle sensitive customer data and trade secrets with discretion and integrity
  • Use hand tools, such as ratchets, wrenches, screwdrivers, pliers, multi-meters, etc.
  • Comfortable completing minor wiring, troubleshooting with remote support
  • Demonstrate attention to detail to ensure accuracy of information
  • Prioritize and manage time effectively

Work Environment

Physical Demands:

  • Must be able to lift loads up to and including 50 lbs
  • Must be able to work on feet for up to eight (8) hours at a time
  • Extensive travel required

 

Work Environment:

  • Significant cross-country air travel required (50-75% of time)
    Remote position – work from home during office time
  • Strong level of independence in role
  • Requires working in a heavy industrial environment (ready mix concrete plants)

 

Salary is commensurate with experience.

Closing Statement

Our team is made up of energetic entrepreneurially-minded individuals who are passionate about collaborating with our concrete producer customers to drive meaningful solutions to combat climate change. Besides being dedicated to our mission, we believe in work-life balance and an active involvement in the local community. We value integrity and accountability, and our core values include high performance, collaboration, straight-talk, and continued innovation.

Please send all resumes and enquiries to Shannon Seipel at sseipel@carboncure.com.

We would like to thank all applicants for their interest, please note only those selected for an interview will be contacted.


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