5 Pillars Dedicated to Your Success
Customer Operations
Our Customer Operations Team manages your onboarding experience and will craft a custom plan built around your goals so you can realize a return on your investment as soon as possible.
Your dedicated Customer Operations Specialist is on-call for you throughout the entire onboarding journey, and is there to remove any barriers as you progress along your implementation roadmap.
“The onboarding video calls were great because we had a lot of the questions resolved right away — a lot of the concerns were alleviated early on. It was so much better than just giving us literature to leave us to figure it out on our own. Then we had specific, targeted calls — for example, we had targeted calls about just mix designs and quality.”
Installation & Commissioning
Our team will walk you through the initial process, retrofitting CarbonCure to your plant and optimizing the CO₂ injection rate. We’ll then walk you through the CO₂ injection processes and the integration with your batch operating systems.
We’ll also provide you with remote telemetry for customer support and real-time system monitoring so you can rest assured that you’re ready to go.
“We’re a small team with only three people in the office so we run a lean operation. It was very easy to install and the ongoing process is easy. It works for us. Plus, we now have a green product we’re proud to be using.”
Technical Services & Support
Our Technical Services & Support team acts as an extension of your quality control team for the duration of our partnership. We work with you — in person at your plant and remotely — to test, analyze, and optimize to always achieve the perfect mix for your requirements.
“The members of CarbonCure’s TSS team are like unpaid employees in our company. We trust them enough to use them as sounding boards for our team. We regularly call them up and run through our mix designs or challenges we come up against — even when it is unrelated to CarbonCure.”
Market Development
Think of Market Development as your personal business development department.
They’ll work with your team to develop and implement a go-to-market plan to educate your local design community, builders and governments on the benefits of building with CarbonCure. They’ll help you find new projects in your area and even help you put bids together that use CarbonCure.
“I was skeptical about whether a lower carbon footprint would help us generate business in our region, but CarbonCure’s sustainability messaging has yielded results. We are seeing a lot of success with CarbonCure, not only commercially, but also with residential home builders across the Midwest. It has exceeded my expectations.”
myCarbonCure Platform
You’ll also get access to myCarbonCure, an online concrete intelligence platform to identify ways to increase your profitability, unlock new revenue streams through carbon credits and find opportunities to reduce cement content.
It also helps you monitor your plant production, track your CO2 savings and maximize your investment with CarbonCure.
“CarbonCure has a really good marketing program, and we work closely with you guys. All the tools in myCarbonCure are a big help, everything's right there.”
In It for the Long Haul
We don’t want to just sell you our concrete solution: we want to be partners with you, and we’re invested in our partnership for the long-haul. Our goal is to make sure you find success with CarbonCure at every turn, and help you not only navigate the changing concrete industry landscape, but come out on top of it.
“Implementing any new technology introduces risk to your business. Working with CarbonCure completely mitigated that risk for Lauren Concrete — their customer success program is second to none. We felt supported throughout the journey and the team is still proactively investing in our continued success with CarbonCure.”
